Sun Microsystems V880 User Manual Page 10
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Preface
10 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006
Intended users
This document is written for:
● Avaya support personnel
● Avaya factory personnel
● Contact center administrators
Users of this document must be familiar with Avaya CMS and the Solaris operating system.
Overview
This document is organized as follows:
● Installation on page 19 - Describes how to assemble the computer, connect external
devices, and turn on the computer.
● Maintenance on page 49 - Describes how to maintain the computer.
● Troubleshooting on page 149 - Describes how to troubleshoot the computer.
● Glossary on page 203
● Index on page 205
- Avaya Call Management System 1
- Contents 3
- Contents 4
- Intended users 10
- Overview 10
- Conventions and terminology 11
- Reasons for reissue 12
- Related documentation 14
- Software documents 15
- Hardware documents 15
- Call Center documents 16
- Avaya CMS upgrade documents 16
- Documentation Web sites 18
- Installation 19
- Preparing for installation 20
- System precautions 21
- Required tools 22
- Electrical specifications 22
- Physical specifications 23
- Service access specifications 23
- Environmental specifications 24
- ● Parts list on page 26 25
- ● Computer layout on page 28 25
- ● Hardware options on page 33 25
- ● Rack mounting on page 34 25
- Parts list 26
- Features 27
- Physical labeling 27
- Software check 27
- Computer layout 28
- Front panel 30
- Back panel - V880 31
- Back panel - V890 32
- Hardware options 33
- Rack mounting 34
- Setting up power 35
- Peripheral connectivity 36
- Installation 38
- Connecting the switch link 40
- ● Slot 1 has a graphics card 45
- Disconnected 47
- Maintenance 49
- Precautions 50
- Rear panel - V880 52
- Rear panel - V890 53
- To turn off the computer: 54
- To turn on the computer: 55
- Using an ESD wrist strap 59
- Maintaining PCI cards 60
- PCI card configuration 61
- V880 PCI card configuration 62
- V890 PCI card configuration 63
- HSI/P X.25 interface card 64
- Removing a hot-plug PCI card 68
- Replacing the graphics card 74
- Replacing SCSI cards 79
- Replacing an HSI/P card 83
- Adding a second HSI/P card 93
- Required references 98
- Replacing disk drives 98
- Maintenance 100
- Maintaining disk drives 101
- Replacing both boot disks 105
- Setting up the disk drives 109
- Partitioning disk drives 109
- Disk partition values 110
- Adding disk drives (optional) 116
- Replacing the DVD drive 119
- 9. Remove the front cover 120
- IDE jumpers 122
- SCSI jumpers 122
- Maintaining tape drives 124
- Cleaning the tape drive 125
- TPNC8421 127
- Maintaining CPU/Memory boards 134
- Shutting down the system 136
- Removing a CPU/Memory board 137
- Replacing memory 138
- Installing a CPU/Memory board 140
- Restarting the system 143
- Replacing a power supply 145
- Troubleshooting 149
- Using the remote console 150
- Troubleshooting 152
- Using the prtdiag command 158
- Using the cfgadm command 164
- System messages 165
- OpenBoot PROM firmware tests 166
- Test descriptions 167
- Probing disk drives 168
- OpenBoot diagnostic tests 172
- POST diagnostic messages 175
- Diagnosing status indicators 177
- PCI slot status indicators 179
- Disk drive status indicators 182
- Tape drive status indicators 184
- Prerequisites 185
- Using SunVTS 185
- Device 0 ( Primary Master ) 189
- Device 1 ( Primary Slave ) 189
- Not Present 189
- Troubleshooting tape drives 190
- Recovery procedures 193
- Loss of power 194
- Turning off the computer 195
- Probe command warnings 196
- Resetting a device alias 198
- Remote console port problems 200
- Glossary 203
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