Sun-microsystems Sun Fire V880 User Manual

Avaya Call Management SystemSun Fire V880/V890 ComputerHardware Installation, Maintenance, and Troubleshooting07-600965May 2006

Preface10 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Intended usersThis document is written for:● Avaya sup

Maintenance100 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Note:Note: The system will display a warning if a

Maintaining disk drivesAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006101 7. Enter:luxadm remove loop_name,snumbe

Maintenance102 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 11. Using your thumb and forefinger, push the dri

Maintaining disk drivesAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006103 15. Enter:luxadm insertThe following me

Maintenance104 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 22. Press Enter.A message similar to the followin

Maintaining disk drivesAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006105 Replacing both boot disksTo replace bot

Maintenance106 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 8. Using your thumb and forefinger, push the driv

Maintaining disk drivesAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006107 13. Holding the drive by its handle, fi

Maintenance108 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 23. Enter the following commands:setenv auto-boot

Maintaining disk drivesAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006109 Setting up the disk drivesAfter you rep

Conventions and terminologyAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200611 Conventions and terminologyUnless no

Maintenance110 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Disk partition valuesDuring the disk partitioning

Maintaining disk drivesAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006111 Data disks: The following table lists t

Maintenance112 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Partitioning and formatting a diskTo partition an

Maintaining disk drivesAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006113 3. Enter:partitionThe partition menu is

Maintenance114 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 b. Enter the partition ID tag from the table. For

Maintaining disk drivesAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006115 12. Enter: yA message similar to the fo

Maintenance116 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Adding disk drives (optional)If you are adding a

Maintaining disk drivesAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006117 6. Holding the drive by its handle, fit

Maintenance118 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 11. Wait for the green light on the drive you jus

Replacing the DVD driveAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006119 Replacing the DVD driveTo replace the D

Preface12 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Reasons for reissueThe May 2006 version of this docume

Maintenance120 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 8. Remove the two screws securing the front cover

Replacing the DVD driveAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006121 11. Remove the two screws that secure t

Maintenance122 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 13. Do one of the following:● On the IDE model DV

Replacing the DVD driveAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006123 23. Reboot the system by entering the f

Maintenance124 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Maintaining tape drivesThis section includes the

Maintaining tape drivesAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006125 Cleaning the tape driveThis section des

Maintenance126 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Replacing the internal tape driveTo replace the i

Maintaining tape drivesAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006127 8. Remove the two screws securing the f

Maintenance128 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 15. Connect the drive data and power cables to th

Maintaining tape drivesAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006129 Adding and removing an external tape dr

Reasons for reissueAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200613 Issue 1.1 of this document was changed for t

Maintenance130 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 !DANGER:!DANGER: Be sure to turn the key switch t

Maintaining tape drivesAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006131 18. Reboot the system by entering the f

Maintenance132 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 25. Turn the key switch to the Forced Off positio

Maintaining tape drivesAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006133 34. Enter:probe-scsi-allIn its default

Maintenance134 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Maintaining CPU/Memory boardsThis section describ

Maintaining CPU/Memory boardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006135 Checking the current memory and C

Maintenance136 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Shutting down the systemTo shut down the system:1

Maintaining CPU/Memory boardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006137 Removing a CPU/Memory boardTo add

Maintenance138 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 5. Rotate the CPU/Memory board ejection levers ou

Maintaining CPU/Memory boardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006139 2. Remove the plastic cover on th

Preface14 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Related documentationYou might find the following Avay

Maintenance140 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 8. Holding the bottom edge of the module parallel

Maintaining CPU/Memory boardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006141 !WARNING:!WARNING: If you do not

Maintenance142 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 6. Make sure that the ejection levers on the CPU/

Maintaining CPU/Memory boardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006143 Restarting the systemTo restart t

Maintenance144 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 6. Verify that the memory size that is displayed

Replacing a power supplyAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006145 Replacing a power supplyIn normal cond

Maintenance146 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 4. Loosen the two captive Phillips screws securin

Replacing a power supplyAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006147 7. Slowly slide the new power supply i

Maintenance148 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 149 TroubleshootingThis section includes the following topics:● U

Related documentationAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200615 Software documentsFor more information abo

Troubleshooting150 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Using the remote consoleIf your system does n

Using the remote consoleAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006151 3. At the remote console, enter: yThe

Troubleshooting152 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Redirecting the remote console back to the lo

Using the remote consoleAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006153 Redirecting the console using OpenBoot

Troubleshooting154 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 6. At the local console, enter:bootThe follow

Using the remote consoleAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006155 Method 1: from the remote console : To

Troubleshooting156 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Method 2: from the local site: The onsite tec

ToolsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006157 ToolsThere are several tools available to help diagnose h

Troubleshooting158 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Using the prtdiag commandThe prtdiag command

ToolsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006159 ========================= Environmental Status ==========

Preface16 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Call Center documentsFor more information about Avaya

Troubleshooting160 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Fan Bank :----------Bank

ToolsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006161 The following is an example of the results for the V890 c

Troubleshooting162 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 ========================= Environmental Statu

ToolsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006163 Fan Bank :----------Bank Speed

Troubleshooting164 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Using the cfgadm commandThe cfgadm command di

ToolsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006165 System messagesSystem messages can alert you to system pr

Troubleshooting166 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 OpenBoot PROM firmware testsThe OpenBoot PROM

ToolsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006167 Test descriptionsThe following table lists some of the Op

Troubleshooting168 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Probing disk drivesThis test checks all disk

ToolsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006169 Probing all SCSI media devicesThis test checks all media

Related documentationAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200617 Platform upgrades and data migrationUse a

Troubleshooting170 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 5. When you finish testing, enter the followi

ToolsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006171 5. When you finish testing, enter the following commands:

Troubleshooting172 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 OpenBoot diagnostic testsOpenBoot Diagnostics

ToolsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006173 Test descriptionsSee the following table for a summary of

Troubleshooting174 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Additional references: See Sun OpenBoot 4.x C

ToolsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006175 POST diagnostic messagesTo use the Power On Self Test (PO

Troubleshooting176 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 OpenBoot initialization commandsThe following

ToolsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006177 Diagnosing status indicatorsMany hardware components of t

Troubleshooting178 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Several status indicators provide general sys

ToolsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006179 PCI slot status indicatorsThe PCI slot LEDs are located o

Preface18 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Documentation Web sitesFor Avaya product documentation

Troubleshooting180 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 The PCI slot LEDs are defined as follows:The

ToolsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006181 Power supply status indicatorsThere are three LEDs locate

Troubleshooting182 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Disk drive status indicatorsThe disk fault LE

ToolsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006183 The following table shows how to interpret the disk drive

Troubleshooting184 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Tape drive status indicatorsThe tape drive LE

ToolsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006185 Sun Validation Test Suite (VTS)The SunVTS supports diagno

Troubleshooting186 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Troubleshooting disk drives and DVD drivesThi

Troubleshooting disk drives and DVD drivesAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006187 4. Verify that all o

Troubleshooting188 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 3. Enter: probe-scsi-allThe program displays

Troubleshooting disk drives and DVD drivesAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006189 Symptom: The DVD dri

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 19 InstallationThis section describes how to install the computer

Troubleshooting190 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Troubleshooting tape drivesUse the following

Troubleshooting tape drivesAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006191 To determine what device paths are

Troubleshooting192 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Reassigning device instance numbers for tape

Recovery proceduresAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006193 Recovery proceduresThis section provides so

Troubleshooting194 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Loss of powerIf the system loses power, it is

Recovery proceduresAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006195 Turning off the computer1. Log in to the sy

Troubleshooting196 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Probe command warningsSymptom: When running a

Recovery proceduresAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006197 Reseating HSI/P cards (R3V11 and V880 only)

Troubleshooting198 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 9. Reinsert the HSI/P card into the slot on t

Recovery proceduresAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006199 4. Add @0,0 at the end of the line as shown

© 2002 - 2006 Avaya Inc. All Rights Reserved.NoticeWhile reasonable efforts were made to ensure that the information in this document was complete an

Installation20 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Preparing for installationThis section contains t

Troubleshooting200 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Remote console port problemsThis section cont

Recovery proceduresAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006201 7. Enter:/usr/lib/saf/sac -t 300This restar

Troubleshooting202 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 2. Enter:./log_error -e 30001 -d "test a

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 203GlossaryAutomatic Call Distribution (ACD)A switch feature. ACD

TPE204 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 205 IndexIndexAaccessing components inside the computer . . .

206 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Indexinstallation. . . . . . . . . . . . . . .

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 207 IndexremovingCPU/Memory board. . . . . . . . . . .

208 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Index

Preparing for installationAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200621 System precautionsEnsure that the vol

Installation22 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Required toolsYou need the following tools to do

Preparing for installationAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200623 Physical specifications Service acces

Installation24 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Environmental specificationsFor the most reliable

Unpacking and inventorying the equipmentAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200625 Unpacking and inventory

Installation26 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Parts listVerify that you have the following comp

Unpacking and inventorying the equipmentAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200627 Determining the compute

Installation28 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Computer layoutFamiliarize yourself with the layo

Unpacking and inventorying the equipmentAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200629 The layout of the V890

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 3Preface . . . . . . . . . . . . . . . . . . .

Installation30 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Front panelThe following figure shows the front o

Unpacking and inventorying the equipmentAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200631 Back panel - V880The fo

Installation32 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Back panel - V890The following figure shows the b

Unpacking and inventorying the equipmentAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200633 Hardware optionsThis se

Installation34 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Rack mountingThe computer can be rack mounted. Fo

Setting up powerAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200635 Setting up powerTo set up the AC power:1. Locat

Installation36 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Peripheral connectivityThe following figure shows

Parts listAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200637 Parts listThe following table lists the parts that ar

Installation38 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Connecting the monitor, keyboard, and mouseTo con

Connecting the remote console modemAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200639 Connecting the remote consol

Contents4 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006V890 hardware options . . . . . . . . . . .

Installation40 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Connecting to external interfacesThis section des

Turning on the system and verifying POSTAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200641 Turning on the system a

Installation42 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 6. Press and release the power button to the left

Turning on the system and verifying POSTAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200643 11. Enter:probe-ideThis

Installation44 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Identifying installed PCI cardsIf there are probl

Identifying installed PCI cardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200645 You can also use the cfgadm comm

Installation46 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Setting the remote console modem optionsThe compu

Setting the remote console modem optionsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200647 7. Enter the following

Installation48 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Turning the system over for provisioningAfter com

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 49 MaintenanceThis section describes the following maintenance pr

ContentsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 20065Removing a hot-plug PCI card . . . . . . . . .

Maintenance50 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Precautions!DANGER:!DANGER: Hazardous energy level

Computer layoutAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200651 Computer layoutThe following figures identify th

Maintenance52 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Rear panel - V880The following figure shows the ba

Computer layoutAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200653 Rear panel - V890The following figure shows the

Maintenance54 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Turning the computer off and onUse the following p

Turning the computer off and onAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200655 To turn on the computer:1. Turn

Maintenance56 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Accessing components inside the computerFor most o

Accessing components inside the computerAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200657 3. Open the door 90 deg

Maintenance58 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Replacing and closing a side doorTo replace and cl

Using an ESD wrist strapAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200659 Using an ESD wrist strapBefore you work

Contents6 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006Troubleshooting . . . . . . . . . . . . .

Maintenance60 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Maintaining PCI cardsThis section includes the fol

Maintaining PCI cardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200661 Precautions!WARNING:!WARNING: The graphics

Maintenance62 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 V880 PCI card configurationThe cards are installed

Maintaining PCI cardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200663 V890 PCI card configurationThe cards are i

Maintenance64 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 PCI card compatibility with CMS loadsThere are sof

Maintaining PCI cardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200665 Maintaining hot-plug PCI cardsSome of the

Maintenance66 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 PCI slot LEDs for hot-plug operationThe PCI slot L

Maintaining PCI cardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200667 The following table shows how to interpret

Maintenance68 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Preparing a hot-plug card for removalBefore you re

Maintaining PCI cardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200669 !Important:Important: If you are removing

ContentsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 20067Reseating HSI/P cards (R3V11 and V880 only) . . . .

Maintenance70 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 9. Carefully pull the card from the I/O board. See

Maintaining PCI cardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200671 Installing a hot-plug PCI cardTo install a

Maintenance72 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 9. Insert the PCI card into the slot on the I/O bo

Maintaining PCI cardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200673 12. Connect the external cables to the car

Maintenance74 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Replacing the graphics cardThe graphics card provi

Maintaining PCI cardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200675 !DANGER:!DANGER: Be sure to turn the key s

Maintenance76 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 10. Carefully pull the card from the I/O board. Se

Maintaining PCI cardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200677 12. Insert the new graphics card into the

Maintenance78 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 23. If you just installed an XVR-100 graphics acce

Maintaining PCI cardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200679 Replacing SCSI cardsThe following cards th

Contents8 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006

Maintenance80 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 !DANGER:!DANGER: Be sure to turn the key switch to

Maintaining PCI cardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200681 12. Carefully pull the card from the I/O b

Maintenance82 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 14. Insert the new SCSI card into the slot on the

Maintaining PCI cardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200683 Maintaining HSI/P cards (R3V11 on V880 onl

Maintenance84 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 5. Turn the key switch to the Forced Off position.

Maintaining PCI cardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200685 10. Pinch the purple PCI card retaining cl

Maintenance86 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 11. Carefully pull the card from the I/O board. Se

Maintaining PCI cardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200687 13. Insert the new HSI/P card into the slo

Maintenance88 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Installing the first HSI/P card or a pair of HSI/P

Maintaining PCI cardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200689 9. Open the left door.10. Attach one end o

Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 9 PrefaceAvaya Call Management System (CMS) is an application for

Maintenance90 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 14. Insert the first HSI/P card into slot 3 on the

Maintaining PCI cardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200691 24. Enter:boot -rThis reboots the system s

Maintenance92 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 6. Select the ACD that you want to set up.7. Accep

Maintaining PCI cardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200693 Adding a second HSI/P cardUse the followin

Maintenance94 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 8. Turn off any external SCSI devices, starting wi

Maintaining PCI cardsAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200695 14. Insert the HSI/P card into slot 4 on t

Maintenance96 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Maintaining disk drivesThis section includes the f

Maintaining disk drivesAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200697 The following diagram shows a six-disk c

Maintenance98 Avaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 2006 Required referencesYou need access to the followin

Maintaining disk drivesAvaya CMS Sun Fire V880/V890 Installation, Maintenance, and Troubleshooting May 200699 Replacing a single boot disk or replacin